TIME：06-06 2025
Excellent after-sales service
At BCAMCNC, we believe that our commitment to customers is not limited to product sales. We provide comprehensive after-sales service to ensure that customers get the most from their investment in our CNC engraving machines and fiber laser cutting machines.
1. The product equipment provides an ultra-long 2-year warranty period, and free technical support and after-sales service for life. 7 days * 24 hours, 365 days all-weather technical support, professional technical service team support, respond to customer technical problems within 1 hour during working hours, emergency after-sales can arrange engineers to work according to customer time.
2. Provide remote maintenance support, such as using TeamViewer, -Zoom remote guidance, to help customers immediately troubleshoot equipment problems.
3. Provide door-to-door after-sales, from order receipt to arranging engineers to install and debug at overseas customers, the equipment is handed over to the end user, and on-site technical training is provided. The after-sales department has an exclusive after-sales service email and contact information to ensure that customers can quickly contact professional engineers
4. Set up FAQ, operation manual, technical guide, troubleshooting video on the official website, so that customers can query problems by themselves. After the machine is produced and inspected, the machine manual, system manual, machine circuit diagram, operation video and other materials are sent to the customer with the machine.
5. Carry consumable parts with the machine to meet the daily use needs of customers. If the parts are not damaged by human factors, after-sales will provide fast logistics services as soon as possible.
6. Provide exclusive account managers for major customers and agency customers, and conduct regular equipment inspection and optimization services
The company insists on quality first. With our advanced technology, excellent product features and comprehensive after-sales service, we are confident that we can meet the diverse needs of your business. Contact us now to learn more about our products and services, and let us help you take your manufacturing business to the next level.
